Jelani
Patient Coordinator
Hello! I am a patient coordinator, a role I've truly embraced since joining the team. I'm often the first friendly face patients encounter when they come in, and it's my responsibility to manage appointments, send reminders about upcoming schedules or dues, and ensure a seamless transition to the doctor or hygienist.
While I don't have a formal education in dentistry, I've acquired invaluable knowledge and skills through on-the-job training. One of my favorite aspects of my job is the bond I share with my team. Everyone has been so welcoming, and I truly appreciate their support as I continue to grow in my role. My decision to venture into the dental field was driven by my desire to merge my extensive customer service background with a new industry.
Outside of work, I have a deep passion for music. I enjoy everything from playing instruments to crafting lyrics, and I'm currently learning to play the ocarina. Additionally, I have a special affinity for self-help and self-empowerment books. On a more personal note, I'm the eldest of six siblings, and I once had a pet duck named Chopper.
I have a mouth full of dental work and sensitive teeth, and I'm always a bit terrified of cleanings and check ups. I had my first appointment at Leaf Dental today, and I saw Linda, Sherry and Dr. Rafiq - it was a fantastic experience, start to finish.
The space is calm and welcoming, and the team that worked on me was very understanding of my nerves, careful and gentle. Plus, completely effective. Stains on old dental work are gone, and they even replaced a lost composite filling within my appointment time.
It is a massive relief to have a new dental practice that I know will take such great care of me.
-Alison W.